Get in Touch
We're here to help! Whether you have questions, need support, or want to share feedback, we'd love to hear from you.
Response Time: We typically respond within 1-2 business days. We're a small team (currently countable on one finger!), but we read every message and do our best to help quickly. If we're debugging something particularly nasty, please be patient with us!
Before You Contact Us
Check Our Resources
- Frequently Asked Questions · Quick answers to common questions
- Documentation · Detailed guides for every supported AI client
- System Status · Check if we're experiencing any issues
- Pricing Information · Details about our plans and quotas
When Contacting Support
To help us assist you faster, please include:
- Your account email or username
- A clear description of your issue or question
- Any error messages you're seeing
- Steps to reproduce the problem (if applicable)
- Which AI client you're using (Claude Desktop, Cursor, ChatGPT, etc.)
Urgent Issues
For critical security vulnerabilities, please email security@jau.app immediately. We take security seriously and will respond as quickly as possible.
About JauMemory
JauMemory is built by a passionate developer (yes, just one for now!) who believes AI assistants should have perfect memory. We're bootstrapped, independent, and focused on building the best memory layer for Claude, ChatGPT, Cursor, and every MCP client.
Our Mission: To ensure no context is ever lost, no insight forgotten, and every conversation builds on what came before.
Our Promise: We're transparent about our limitations (small team, limited resources) but committed to providing a reliable, secure service that respects your privacy and data.
Fun Fact: This entire service is currently maintained by one caffeinated developer who dreams of building a team someday. Your patience and support mean everything!